Return Policy

1.Fashion Village Return Policy: “Any product purchased from us can be returned within 72 hours. We will provide a full refund or replacement if the product is damaged or the wrong product is delivered. The product must be unused and in the original packaging.”

2.Return Request Process:

Online Form: The Fashion Village website has a simple return form where customers can submit a return request by specifying the order ID and the reason for the return (eg, wrong product, damaged product, or inappropriate size).  or,

Customer Service: Fashion Village provides a hotline and email support for returns. Through this return advice and instructions are available quickly.

3.Product Collection and Return Processing:

Pickup Service: Fashion Village’s courier partner picks up the product from the customer’s address. If the buyer wants, he can return the product from the courier point.

4.Product Verification:

Fashion Village’s inspection team checks the product after pickup to see if it complies with the return policy. If the product is damaged or incorrect, the refund or replacement process is initiated quickly.

5.Refund and Replacement Policy:

Refund: If the return process is successful, the money is refunded to the buyer within 7 working days of his original payment method ( eg,Bikash, Nagad or Bank account).

Replacement: If the customer requests a replacement, Fashion Village will reship the in-stock product within 3 working days.

6.Customer Notification System:

Fashion Village tries to inform the buyer of each stage of the update via email and SMS (eg, “Product Return Received”, “Refund in Process”, “Replacement Shipped”).

7.Return Analysis and Review:

Fashion Village analyzes product return data to see which types of products are getting the most returns and why. Accordingly they try to improve product quality and formulate new policies.